Refund Policy

BZN Fast Lane Auto Care
Last updated: 04/06/2026

1. General Policy

All services provided by BZN Fast Lane Auto Care are considered final. Due to the nature of automotive services, refunds are generally not provided once work has been performed.

2. No Refunds After Service Completion

No refunds will be issued after:

Maintenance services are performed
Cleaning or detailing services are completed
Diagnostics are conducted
Parts are installed
Labor has begun

Customer acknowledges that results may vary based on vehicle condition.

3. Satisfaction Concerns

If you are not satisfied with a service, you must notify us within 24 hours of service completion.

At our sole discretion, we may:

Re-perform part of the service
Offer a partial credit
Offer a future service credit

No cash refunds are guaranteed.

4. Deposits

Deposits for scheduled services:

May be non-refundable
May be applied to future services
May be forfeited for missed appointments

5. Cancellations

Appointments canceled:

More than 24 hours in advance: no penalty
Less than 24 hours: deposit may be forfeited
No-show: full deposit forfeited

6. Online Purchases

Services purchased online:

Non-refundable once scheduled
Non-refundable once service preparation begins
May be rescheduled once with advance notice

7. Subscription Services

Fleet subscription services:

May be canceled at any time
No refunds for partial months
Services already provided are non-refundable

8. Cleaning & Detailing Disclaimer

No refunds will be issued for:

Stains that cannot be removed
Odors that persist
Cosmetic imperfections
Aging materials
Wear and tear revealed during cleaning

Results are not guaranteed.

9. Mechanical Services Disclaimer

No refunds for:

Pre-existing issues
Additional problems discovered after service
Parts failure unrelated to work performed
Customer-supplied parts

10. Gift Cards / Service Credits

Non-refundable
No cash value
May expire
Transferable at our discretion

11. Chargebacks

By purchasing services, customer agrees:

To contact us before initiating a chargeback
Chargebacks for completed services may be disputed
Customer is responsible for chargeback fees if claim is denied

12. Right to Refuse Refund

BZN Fast Lane Auto Care reserves the right to refuse refunds at its sole discretion.

13. Contact

BZN Fast Lane Auto Care
Bozeman, Montana
info@bznfastlane.com
(406) 617-3777